Cancellation & Refunds

Last updated: July 24, 2026

This policy explains how cancellations and refunds work for individual meal bookings and for subscriptions.

Cancelling a single meal

You can cancel a booked meal from Orders in the app, subject to the cutoff time shown for that meal window. Cancelling a meal before its cutoff returns it to your meal wallet — it is not lost, and you can book it again on a different day within your subscription cycle.

Once a meal has moved past its cutoff (i.e. it is being prepared or out for delivery), it can no longer be cancelled.

Subscriptions are non-refundable

Subscription plans are non-refundable once purchased. This is shown on the Subscribe/Renew screen before you confirm a purchase. Any meals you don't use during a cycle are not lost, though — they roll over in full to your next renewal, so you're never paying for meals you didn't get to eat.

Delivery issues

If a delivery doesn't arrive, arrives incorrect, or has a quality issue, contact us through in-app support (Profile → Chat With Us) or email info@wowzayka.com as soon as possible. We review these case-by-case and, where a meal was genuinely not delivered as ordered, credit it back to your wallet.

Account deletion

Deleting your account (Profile → Delete Account) cancels any in-flight orders and expires your active subscription; it does not itself trigger a monetary refund. See our Privacy Policy for what happens to your data when you delete your account.

Online payments

Online payment collection (via Razorpay) is not yet live — today, subscriptions are arranged directly with our team. Once online payments are enabled, this policy will be updated to describe how monetary refunds through Razorpay are handled, and the "Last updated" date above will reflect that change.

Contact us

Questions about a cancellation or a specific order? Email us at info@wowzayka.com.